Processing and Shipping
Apostolic Clothing Co. is a collaboration of many vendors - mostly in the US and some in Israel and Turkey. All packages are shipped through USPS and average 3-5 business days to get to our customers. We also offer FedEx and UPS for international or rush orders. Shipping fees include handling, packaging and postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order because we cannot combine two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Orders are processed and shipped typically within 24-48 hours of payment confirmation. Additional processing time (especially for New Arrivals, Formal Wear, and most Men's Wear) are posted in the product description to give the customer an idea when they can expect delivery. Customized items (like some denim skirts and active wear) need 2-4 weeks processing because they are only made upon order and according to the customer's specifications. We strongly recommend filling out the "Customization Tab" with your measurements (waist, hip, length of skirt) for a more accurate fit.
When your item is shipped, tracking information will appear on your PayPal or customer account with Apostolic Clothing Co. ** PROCESSING means the time it would take to prepare your order BEFORE shipping. Some items may not be readily available and would require a longer processing time, such as Customized Items (up to 2-4 weeks for processing before delivery) or those stored at a different location.
Returns and Exchanges are subject to review and MUST be e-mailed to [email protected] so a claim can be opened. Please note that items returned prior to speaking to an Apostolic Clothing Co. representative will NOT be entertained. Our affiliates and suppliers have different return policies that we also comply with.
Apostolic Clothing Co. will ONLY allow Refunds on damaged and/or wrong shipments. It should be sent back within 14 days of delivery; unused, unwashed, and with tags intact (if applicable). Printable Return Labels are emailed to the customer for damaged or wrong items received. Refunds and/or exchanges will be processed after damaged/wrong item has been returned to us and customers will be notified via email. Apostolic Clothing Co. will ship any replacement merchandise to the customer free of charge. Formal wear are Non-Refundable but size changes are allowed (subject to availability).
Size exchanges are allowed subject to availability. We will offer store credits or a replacement item/s in case the product the customer wants is not in stock. Items must be returned within 14 days of delivery; unused, unwashed, and with tags intact (if applicable). In the event that a customer changes their mind and wants to return a non-damaged item, or an item that did not fit, store credits will be given - minus the shipping fees - and they will be responsible for the return shipping.
Customized items (like some denim skirts and active wear) are NON-REFUNDABLE as they are made specifically for the purchaser, and therefore, not kept in stock. Customers are advised to fill out the "Customization" tab with their measurements (waist, hip, etc.) for a more accurate fit. Customers may request for customized items to be altered due to sizing issues but that will be subject to the tailor's approval, and customer will be responsible for return shipping and cost of additional materials, if applicable.